Accessibility Statement


Shen Min, a wholly owned subsidiary of Natrol® LLC, is committed to promoting digital accessibility for people with disabilities. We are continually improving the user experience for all site visitors and applying the relevant accessibility standards. We have taken careful measure to ensure an excellent user experience, regardless of the assistive technology being used to access this site.

Certificate & Conformance Status
This is to confirm that this site has been reviewed by software developers and remediated to meet standards set by the WCAG 2.1 (Web Content Accessibility Guidelines 2.1) at the AA level. The WCAG 2.1 AA level covers a wide range of recommendations for making Web content more accessible. WCAG 2.1 AA level guidelines include specific details on how to develop accessible Web content. This statement certifies that specific techniques were met for the Success Criterion detailed by WCAG. As a result, this website’s content has been made more accessible to a wider range of people with disabilities, including blindness and low vision, deafness and hearing loss, learning disabilities, cognitive limitations, limited movement, speech disabilities, photosensitivity and combinations of thereof. By implementing and adhering to these guidelines, this website’s web content has also become more usable to users in general. Using the accessibility widget is subject to our privacy policy.

Measures Taken to Make This Website More Accessible
Shen Min’s Automatic system, team of developers, designers and content accessibility experts have reviewed, remediated and tested this website by performing multi-layered accessibility testing and analysis of the new and updated accessibility measures and web content. As part of the process to make this website more accessible, adjustments were made which include JavaScript & CSS work. The process also included accessibility modifications for assistive technologies (e.g. NVDA, JAWS etc.). The following modifications were made during the audit to make this website accessible:

Enables keyboard navigation Enables keyboard navigation
Enables smart navigation Enables smart navigation
Blocks blinking Blocks blinking
OCR image description OCR image description
Increases, decreases, adjusts, aligns the font, etc. Increases, decreases, adjusts, aligns the font, etc.
Enables browser voice commands Enables browser voice commands
Changes color contrast based on dark background Changes color contrast based on dark background
Changes color contrast based on a light background Changes color contrast based on a light background
Changes the site’s colors Changes the site’s colors
Matching and monochrome option for color blind people Matching and monochrome option for color blind people
Changes the font for readability Changes the font for readability
Increases the cursor and change its color to black or white Increases the cursor and change its color to black or white
Increases the display to 200% Increases the display to 200%
Highlights links on the site Highlights links on the site
Highlights headers on the site Highlights headers on the site
Displays an alternative description of the images Displays an alternative description of the images
Increases the content chosen by the cursor, showed in a tooltip Increases the content chosen by the cursor, showed in a tooltip
Describes words by mouse selection Describes words by mouse selection
Displays the site’s contents in a new window clearly and readable Displays the site’s contents in a new window clearly and readable
Enables users to type contents using the mouse Enables users to type contents using the mouse

Technical Specifications
Accessibility of this website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript
These technologies are relied upon for conformance with the accessibility standards used.

Limitations, Alternatives and Disclaimers
Despite our efforts to ensure accessibility of this website, there may be some limitations. Below is a description of known and possible limitations, and potential solutions. Please contact us if you observe an issue not listed below. Using the accessibility widget is subject to the our privacy policy.

Use of Third-Party Sites & Components
When 3rd party components or websites are used on the website, such as Facebook, Instagram, YouTube, Twitter, chats and others, which are not controlled by us, may present challenges for individuals with disabilities that we are not able to remedy. Here are samples of Accessibility Policies provided from some 3rd party sites:

Physical Location Accessibility Services
Shen Min considers it very important to provide quality, professional, equitable and accessible service to all our customers, including people with disabilities.

In our visitor-allowed locations you can find:

  • Disabled parking space
  • Accessible access entrance ramps
  • Accessibility waiting areas
  • Entrance desk / services / information
  • Accessible bathrooms
  • In person assistance for people with disabilities

Accessibility Features Feedback
Despite our efforts to make site browsing accessible for people with disabilities, some pages may yet be accessible, or the appropriate technological solution has not yet been found. We are dedicated to keep improving the accessibility features and interface of our product.If you notice something wrong that potentially needs to be addressed, please use the “Feedback” button at the bottom of the accessibility widget or email us here: support@natrol.com.

Contact Details of Compliance Officer
It is our intention to resolve any complaint to your satisfaction. If for any reason you are not satisfied with the resolution of your input regarding ShenMin.com’s accessibility features, it, please contact our Compliance Officer:

Officer: Sheryl Stanley
Phone: 1-800-262-8765
Email: support@natrol.com


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